Refund policy

At Bexuno, we want you to feel confident in every purchase. If you’re not fully satisfied with your order, you may request a return under the conditions below.

Eligibility for Returns

• Items must be returned within 30 days of delivery.

• Products must be unused, unworn, unwashed, and in their original condition.

• All original tags and packaging must be included.

• Returns that do not meet these criteria may not be accepted.

Non-Returnable Items

• Final sale or clearance items are not eligible for return.

• Gift cards are non-refundable.

Return Process

• To initiate a return, submit a return request through your order details page.

• Once your request is reviewed and approved, instructions for returning your item will be provided.

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

• Once your return is received and inspected, a refund will be issued to your original payment method.

• Please allow several business days for the refund to be processed after approval.

• Original shipping fees are non-refundable.

Exchanges

• Exchanges are only available for defective or damaged items, or for size replacement (subject to stock availability).

• If the requested size or item is unavailable, a refund will be issued instead.

Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, you may request a replacement or refund.

• Supporting proof (such as photos) may be required.

Late or Missing Refunds

• If you haven’t received your refund after processing, please check with your payment provider as processing times may vary.

By placing an order with Bexuno, you agree to this return policy.